At Pina Natural Beauty, we want you to feel confident in your purchase. Because our skincare products are prepared in small batches and are personal-care items, we ask that you review the following policy before requesting a return.
Returns
We accept returns of unopened and unused products within 14 days of delivery.
To be eligible for a return:
- The product must be unused, unopened, and in its original packaging.
- You must provide proof of purchase.
- You must contact us before sending a product back.
For hygiene and product-safety reasons, we cannot accept returns of skincare products that have been opened or used unless the item was damaged, defective, or sent in error.
To request a return, contact us at:
Please do not send a product back before receiving return instructions from us.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your product arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery at pinanaturalbeauty@gmail.com.
Please include your order number and, when possible, photographs of the product and packaging so we can evaluate the issue.
If the problem is confirmed, we will work with you to provide an appropriate replacement or refund.
Skin Sensitivity
Because everyone’s skin is different, individual reactions to cosmetic ingredients can occur.
We recommend reviewing the ingredient list carefully and performing a patch test before using a new skincare product.
If irritation occurs, discontinue use.
An individual sensitivity or allergic response does not necessarily indicate that a product is defective and, for hygiene reasons, opened or used products generally cannot be returned.
If you have questions about a product or its ingredients, please contact us and we will be happy to help.
Refunds
Once an eligible return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please remember that your bank or payment provider may require additional processing time before the refund appears in your account.
Original shipping charges are non-refundable unless the order was damaged, defective, or sent incorrectly.
Return Shipping
Customers are responsible for return shipping costs for voluntary returns.
If we made an error with your order or the product arrived damaged or defective, Pina Natural Beauty will provide instructions for resolving the issue.
We recommend using a trackable shipping method when returning a product.
Sale Items and Gift Cards
Gift cards are non-refundable.
Unless otherwise stated at the time of purchase, products purchased at a promotional or sale price are subject to the same eligibility requirements described above.
Questions?
If you have any questions about an order, return, or refund, please contact:
Pina Natural Beauty
pinanaturalbeauty@gmail.com
We are happy to help.